Refund Policy

At NMD Utility Labs, we strive to provide high-quality professional utilities. Because our software is provided as a "try-before-you-buy" digital product, our refund policy is governed by the following terms:

1. Eligibility for Refund

Refunds are only issued under the following specific circumstances:

• Unresolved Technical Bugs: If our support team confirms a functional bug that prevents the core operation of the software, we reserve the right to resolve the issue within 30 working days. If the issue remains unresolved after this period, a full refund will be issued.
• Double Orders: Inadvertent duplicate purchases of the same product version will be refunded in full.
• Activation Failure: If a license key fails to activate the software and our support team cannot provide a working alternative.

2. Non-Refundable Scenarios

We do not offer refunds for the following:

• "Change of mind" or "Mistaken" purchases.
• Claims that a feature works differently than expected (all features are documented and available for testing in the free version).
• Compatibility issues with operating systems not listed on our product page (e.g., Mac, Linux, or Unofficial Windows Beta/Insider builds).
• Issues caused by third-party software, such as Antivirus or Firewalls blocking the application's local file access.
• Margin of error: All duplicate detection algorithms operate within a technical margin of error. Minor discrepancies in "Similar Photo" detection do not constitute a bug.

3. How to Request a Refund

Requests must be sent to support@nomoreduplicates.com within 14 days of purchase. Please include your Order ID and a detailed description of the technical issue, including screenshots of any error messages.